Training
Courses: Complete List - (29 Courses)
Here,
you can find all the information about our various courses.
   Legal
Issues In Management
Product
ID Number: #1001 | Price:
$229.00
There
are countless laws and regulations of which managers and supervisors
must be aware to avoid legal liability. This course provides insight
into the various laws and regulations regarding employment, such
as wage and hour law; family leave; discrimination; sexual harassment;
workplace safety; and hiring, performance management, and firing
procedures. This course will provide managers with confidence in
communicating and implementing sound employment practices.
Human
Resources Policies and Practices
Product
ID Number: #1002 | Price:
$229.00
Managers
and supervisors are in need to training on the basics of human resources
policies and procedures. The objective of this program is to ensure
that there is consistency in the application of policies regarding
hiring, performance review, investigations, recordkeeping, providing
leave and time off, and other practices. This course will both educate
supervisors and managers about legal issues and will reduce the
risk of possible legal liability which could stem from unfairness,
inconsistency, or discrimination.
Preventing
Sexual Harassment
Product
ID Number: #1003 | Price:
$229.00
Sexual
harassment is a problem in the workplace and an increasing number
of employers and managers are being held liable for claims that
are ignored. This training reviews the company policy and procedure
on sexual harassment in addition to providing information on the
definition of sexual harassment, its effects, and liability issues.
The training teaches managers and HR staff how to handle a complaint
according to company policy and Federal standards. Typically, this
course is presented to a management audience; a separate course
is presented for the employee level.
Managing
a Diverse Workforce
Product
ID Number: #1004 | Price:
$229.00
Harassment
based on protected categories is unlawful and is bad for employee
morale. This course discusses the prohibitions against harassment,
jokes, slurs, and negative behavior based on age, sex, color, religion,
national origin, sexual orientation, disability, or other protected
category. Participants learn the value of positive relations in
a work group and how to interface in a more productive way with
all team members, regardless of background.
Diversity
Awareness
Product
ID Number: #1005 | Price:
$229.00
Today's
workplace is a melting pot of cultures. This course takes a broad
view of diversity to include not just cultural diversity, but differences
in interpersonal style, background, and personal characteristics.
Participants will learn the benefits of a diverse workforce, how
to value each team member, and how to respect individual differences.
Making
the Transition into Management
Product
ID Number: #1006 | Price:
$229.00
This
course is intended for those who are managing for the first time
in their career. It addresses such issues as managing peers, understanding
the difference between technical versus managerial know-how, finding
and using a mentor, assessing one's own managerial readiness, balancing
individual work with management responsibilities, and creating a
personal vision. Participants will gain an understanding of the
manager's role and a realization of the challenges involved in moving
to a supervisory position.
Interviewing
Skills
Product
ID Number: #1007 | Price:
$229.00
The
interviewing process is fraught with potential pitfalls, both legal
and interpersonal. This course focuses on questions to ask applicants
to determine information you need to determine skill level, while
avoiding improper or illegal questions. The course also covers how
to develop rapport with applicants; create a comfortable environment;
follow a systematic interviewing process; and evaluate and select
the best person for the job.
Coaching
and Motivation
Product
ID Number: #1008 | Price:
$229.00
Staff
and managers alike can utilize effective coaching and motivation
skills. This course covers how to coach co-workers in a constructive
manner and motivate when spirits are down. Participants will learn
time-tested tips for motivating and inspiring higher performance
and techniques for reinforcing, recognizing, and rewarding good
performance.
Performance
Management
Product
ID Number: #1009 | Price:
$229.00
Managers
and staff need to spend time exchanging information about expectations,
performance standards, and progress. This course provides an opportunity
to learn techniques for informal on-the-job monitoring and feedback,
as well as conducting the formal annual review process. This course
provides methods for providing staff with constructive comments
on how to enhance individual performance.
Discipline,
Corrective Action and Termination of Challenging Employees
Product
ID Number: #1010 | Price:
$229.00
This
course covers the importance of monitoring employee performance
issues, progressive discipline, and corrective action in the effective
and lawful management of employees. Also discussed is how to deal
effectively with problem employees up to and including termination.
Teamwork
Product
ID Number: #1011 | Price:
$229.00
Working
effectively in a team setting means getting each team member on
track. Unclear goals, undefined roles, interpersonal issues and
other obstacles can side-track a team. This course helps teams to
set group goals, get commitment for upholding team performance standards,
overcome negativity and interpersonal issues, and create an environment
conducive to effective teamwork.
Self-Directed
Work Teams
Product
ID Number: #1012 | Price:
$229.00
Effective
work teams need to be able to gain consensus and mobilize quickly
to solve work problems. This course is for intact work teams that
need to handle projects from conception through completion. This
course provides effective methods for working together, making decisions,
and keeping the team on track.
Team
Facilitation Skills
Product
ID Number: #1013 | Price:
$229.00
Employees
charged with leading quality-action or problem solving teams need
to be empowered with skills to establish, manage, and conclude a
team. This course covers team dynamics; how to form and monitor
a team; tools for keeping the team on track; reporting on results;
and managing team meetings.
Train
the Trainer Course
Product
ID Number: #1014 | Price:
$229.00
On
the job training is critical for passing along job-specific knowledge.
This course teaches how to efficiently prepare for, plan, present,
and follow-up on training programs. Participants will learn how
to construct a training program, set training objectives, use audio/visual
aids, and deliver a training session with impact.
Communication
and Effective Listening
Product
ID Number: #1015 | Price:
$229.00
Communication
is essential in creating a good working relationship with customers
and co-workers. Participants will learn to identify the elements
of the communication process and overcome common communication breakdowns.
Participants will practice listening actively, reading verbal and
non-verbal communication clues, and verifying key points to assure
proper understanding of the message.
Conflict
Resolution
Product
ID Number: #1016 | Price:
$229.00
Teams often disintegrate because of miscommunication and misunderstandings.
But if people can identify and adapt to various personality styles,
they will be better equipped to overcome conflicts when they arise.
This course focuses on understanding personality styles, identifying
possible sources of conflict, and taking positive action.
Creative
Problem Solving
Product
ID Number: #1017 | Price:
$229.00
A
systematic approach to resolving business challenges is essential
in a TQM environment. This four-step process allows work groups
to logically think through a problem and discover new, innovative
solutions. Participants learn to identify and analyze the problem
using fishbone diagrams, mind maps, brainstorming, and collaborative
thinking tools, and generate and evaluate ideas to arrive at a group
consensus for effective resolution of the problem.
Quality
Basics
Product
ID Number: #1018 | Price:
$229.00
Implementing
a Total Quality Management process requires a commitment to innovation
and continuous improvement. This module covers the components of
a TQM program, starting from the philosophies of Deming and Baldridge
and concluding with a summary of the TQM process, ISO certification
requirements, quality goals, and everyone's role in the quality
process.
Time
Management
Product
ID Number: #1019 | Price:
$229.00
The
effective use of time is critical in getting the job done. This
course provides the techniques for minimizing wasted time and maximizing
effort. Participants will learn how to schedule and prioritize work;
set goals; handle interruptions; streamline paperwork; and delegate
to co-workers to assure that tasks get done.
Presentation
Skills
Product
ID Number: #1020 | Price:
$229.00
Fear
is a common reaction when asked to make a presentation or speech
in front of colleagues or customers. The experience should provide
an opportunity to present your expertise, persuade your audience,
and gather support for your cause. This course includes techniques
for creating a powerful presentation; organizing your thoughts;
getting over anxiety; using audio/visual aids effectively; and concluding
your presentation.
How
to Run a Better Meeting
Product
ID Number: #1021 | Price:
$229.00
Meetings have a tendency to be time wasters, especially if an ineffective
meeting facilitator is in charge. This course gives practical advice
for productive meeting, for those that attend and lead meetings.
Participants will learn how to plan the meeting and set the agenda;
read and respond to group dynamics; handle questions, negative reactions,
and distractions; and conclude the meeting effectively.
Effective
Business Writing
Product
ID Number: #1022 | Price:
$229.00
Clear
and concise written communication is essential in the business environment
and reflects the professionalism of the writer and the organization.
This course beyond the basics of grammar and spelling to reinforce
techniques for writing clear customer correspondence, memos, reports
and e-mails.
Understanding
Profitability
Product
ID Number: #1023 | Price:
$229.00
Today's
business professionals need an awareness of the key elements of
the company's profitability. This course provides an in-depth look
at profitability indicators, and how the organization compares to
companies in similar industries. The basics of finance are covered:
How to read a balance sheet and income statement; cash versus accrual
accounting; profitability, liquidity and efficiency ratios; and
analyzing the revenue, expenses, and profitability of individual
customer accounts.
Career
Planning and Development
Product
ID Number: #1024 | Price:
$229.00
In
an ever-changing business environment, employees must be aware of
career options available and assume a proactive approach for developing
their career. This course educates participants about setting career
goals, and accessing experience, education, and training in order
to achieve those goals.
Managing
Projects and Multiple Priorities
Product
ID Number: #1025 | Price:
$229.00
Effective
project management means handling a project from conception through
completion. This course provides effective, on-the-job tools for
managing projects including conceptualizing the project; establishing
project milestones and contingency plans; and using tools like Gantt
and PERT charts to keep the project on track.
Telephone
Skills
Product
ID Number: #1026 | Price:
$229.00
It
can be challenging to convey professionalism and credibility on
the telephone in a quick-paced work environment. This course provides
techniques and information for dealing effectively with people over
the phone in a selling, problem solving or customer complaint situation.
Top-Quality
Customer Service
Product
ID Number: #1027 | Price:
$229.00
Understanding
the customer's expectations and delivering above expectations makes
a successful organization. This course focuses on the needs of the
customer, how you can identify and address those needs and deliver
top-quality customer service. Participants learn how to maintain
a positive attitude, convey knowledge of products and services,
and deliver efficient service to customers. The value of the customer
is emphasized through a look at the "service profit chain."
Stress
Management
Product
ID Number: #1028 | Price:
$229.00
Stress is detrimental to productivity and personal health. This
workshop highlights the sources of stress and teaches how to Participants
will learn effective stress reducers that have short and long term
benefits.
Ergonomics
Product
ID Number: #1029 | Price:
$229.00
Proper
seating and placement of equipment is essential for avoiding pain
associated with computer usage. This course examines the proper
seating, lighting, arm placement and screen placement for avoiding
injury. Participants will audit their own workstations and personal
behaviors which can lead to injury.
Note: Other courses are available or can be designed
based on client needs. Please contact us for more
information.
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