Here, you can find all the information about our various courses. Here, you can find all the information about our various courses. Here, you can find all the information about our various courses. Here, you can find all the information about our various courses. Here, you can find all the information about our various courses. Here, you can find all the information about our various courses. Here, you can find all the information about our various courses. Here, you can find all the information about our various courses.

On the job training is critical for passing along job-specific knowledge. This course teaches how to efficiently prepare for, plan, present, and follow-up on training programs. Participants will learn how to construct a training program, set training objectives, use audio/visual aids, and deliver a training session with impact.

Time Management
Product ID Number: #1019 | Price: $229.00

The effective use of time is critical in getting the job done. This course provides the techniques for minimizing wasted time and maximizing effort. Participants will learn how to schedule and prioritize work; set goals; handle interruptions; streamline paperwork; and delegate to co-workers to assure that tasks get done.

Presentation Skills
Product ID Number: #1020 | Price: $229.00

Fear is a common reaction when asked to make a presentation or speech in front of colleagues or customers. The experience should provide an opportunity to present your expertise, persuade your audience, and gather support for your cause. This course includes techniques for creating a powerful presentation; organizing your thoughts; getting over anxiety; using audio/visual aids effectively; and concluding your presentation.

How to Run a Better Meeting
Product ID Number: #1021 | Price: $229.00

Meetings have a tendency to be time wasters, especially if an ineffective meeting facilitator is in charge. This course gives practical advice for productive meeting, for those that attend and lead meetings. Participants will learn how to plan the meeting and set the agenda; read and respond to group dynamics; handle questions, negative reactions, and distractions; and conclude the meeting effectively.

Effective Business Writing
Product ID Number: #1022 | Price: $229.00

Clear and concise written communication is essential in the business environment and reflects the professionalism of the writer and the organization. This course beyond the basics of grammar and spelling to reinforce techniques for writing clear customer correspondence, memos, reports and e-mails.

Understanding Profitability
Product ID Number: #1023 | Price: $229.00

Today's business professionals need an awareness of the key elements of the company's profitability. This course provides an in-depth look at profitability indicators, and how the organization compares to companies in similar industries. The basics of finance are covered: How to read a balance sheet and income statement; cash versus accrual accounting; profitability, liquidity and efficiency ratios; and analyzing the revenue, expenses, and profitability of individual customer accounts.

Career Planning and Development
Product ID Number: #1024 | Price: $229.00

In an ever-changing business environment, employees must be aware of career options available and assume a proactive approach for developing their career. This course educates participants about setting career goals, and accessing experience, education, and training in order to achieve those goals.

Managing Projects and Multiple Priorities
Product ID Number: #1025 | Price: $229.00

Effective project management means handling a project from conception through completion. This course provides effective, on-the-job tools for managing projects including conceptualizing the project; establishing project milestones and contingency plans; and using tools like Gantt and PERT charts to keep the project on track.

Telephone Skills
Product ID Number: #1026 | Price: $229.00

It can be challenging to convey professionalism and credibility on the telephone in a quick-paced work environment. This course provides techniques and information for dealing effectively with people over the phone in a selling, problem solving or customer complaint situation.

Top-Quality Customer Service
Product ID Number: #1027 | Price: $229.00

Understanding the customer's expectations and delivering above expectations makes a successful organization. This course focuses on the needs of the customer, how you can identify and address those needs and deliver top-quality customer service. Participants learn how to maintain a positive attitude, convey knowledge of products and services, and deliver efficient service to customers. The value of the customer is emphasized through a look at the "service profit chain."

Note: Other courses are available or can be designed based on client needs. Please contact us for more information.