Organizations are constantly in flux due to increased competition, changes in the economy, political changes, advancements in technology, more demanding and sophisticated customers, and new regulations are only some of the changes that impact decision-making in business.

Course Content

These changes force businesses to think of new and better ways of staying ahead of these changes. Processes like Total Quality Management, Continuous Quality Improvement, Business Re-engineering, and "Customer Focus" are examples of attempts to try to refocus business operations in order to thrive, not just survive in these turbulent times.

Audience:

Any member of a team in an organization that is attempting to instill quality standards. Team leaders and group facilitators can also benefit from this module.

Timing:

This module typically takes from 2-4 hours for maximum discussion and participation.

Exercises:

• Types of Organizations
• Responding to Changes
• Innovation vs. Improvement
• Concepts of Total Quality Management
• Deming Change Reaction Model
• Deming's 14 Points
• 7 Deadly Diseases
• Everyone's Role in Quality