Anyone who conducts an interview should be trained on how to get the most out of the interview. This includes legal issues and practical issues. This module includes simple techniques and procedures that you can incorporate to improve your interviewing skills.

Course Content

The module covers these topics and more:

• How to build rapport with an interviewee
• How to using active listening and read nonverbal clues
• How to control the interview
• How to wrap up an interview and disclose next steps
• Questions you can and cannot ask under the law

Audience:

Any employee who conducts interviews should attend this valuable training. The major objective is to build confidence and skills in conducting interviews that will get the information needed to make a hiring decision.

Timing:

This module can be presented with a minimum of two hours, preferably up to four hours if mock interviews and hands-on practice are incorporated.

Exercises:

• Self Assessment: Your interviewing style
• Reference to company processes and legal restrictions
• Sketching out the job: what skills and attributes are you looking for?
• Preparing a list of questions to ask
• Case scenarios: what to do when confronted by challenging situations
• Evaluating candidates using fair criteria
• Selecting the best fit for the job
• Group discussions
• Summary and action items