Everyone communicates on the job. After all, without proper communication, there's no way to receive or transmit instructions, expectations, goals, and procedures. To be effective on the job, you need to be able to express your thoughts clearly and concisely, with a minimum of emotion. You also need to be open to the ways in which your co-workers communicate. Their style may be different from yours. A little understanding goes a long way. As we will see in this module, communication is a skill that can be acquired with practice and an open mind.

Course Content

This module includes these topics and more:

• Identify Common Communication Breakdowns
• Understand and adapt to various communication styles
• Communicate effectively with management
• Resolve common complaints

Audience:

All employees, supervisors, and managers can benefit from this module. The major objective is to understand the elements of effective communication and to enhance the ability to exchange information in a positive manner.

Timing:

This module can be presented with a minimum of two to four hours.

Exercises:

• Self Assessment: Your communication skills
• Exercise: Communication breakdowns
• Elements of non-verbal communication
• Adapting to differences in communication styles
• Effective listening application exercise and checklist
• Group discussions
• Summary and action items